Report a Delivery Issue

Section 01

Which delivery?

Pick from your recent deliveries*

Only your last 30 days of deliveries show here. For anything older, pick "Something else" and include the order ID below if you have it.

Section 02

What happened?

Ship never appeared / bot didn't show

You hit Dispatch and the Ferryman didn't join your session, or joined and left without building.

Build was incomplete (parts missed)

The bot started building but stopped before finishing. Some parts are there, others aren't.

Build finished but the ship looks wrong

Parts placed incorrectly, mirrored sections off, details missing compared to the catalog photos.

Game crashed during delivery

NMS itself crashed or hard-locked while the bot was mid-build.

Save state issue

Delivery completed visually but didn't persist to your save, or the save corrupted afterward.

Performance / lag during the live build

Frame rate dropped severely or the session became unplayable while the bot was working.

Something else

Doesn't fit the categories above. Describe it in Section 03.

Section 03

Tell us more

What went wrong, in your words*

2,000 characters max. Specific timestamps help.

Approximate time it happenedoptional

Platform*

Section 04

Evidenceoptional but strongly recommended

Screenshots, a short clip, or a save file are the fastest path to a decision. The mod team can see your delivery logs server-side; what they can't see is what you saw on your screen.

Upload files

Drop screenshots, video, or save files here, or click to browse

PNG, JPG, MP4, WebM, .hg / save files. Max 25 MB each, 6 files total.

Section 05

What are you hoping for?optional

Charon doesn't promise outcomes from a report. This just helps Charon's triage understand the ask before they decide.

A clean re-run of the delivery

Most common ask. Bot dispatches again, you receive a fresh build.

A comp token (use it later on any ship)

Useful if the original ship isn't what you want to retry, or if you'd rather pick something else.

Just on record — no comp needed

You want the team to know it happened. Helps pattern-spotting across customers.

Something else

Describe in Section 03.

Section 06

How should we reach you?

Discord DM

Default — same channel Charon uses for delivery confirmations. Fastest back-and-forth.

If you'd rather keep it off Discord. Reply time is slower but it works.

I understand reviews are manual and case-by-case. Charon doesn't refund hardware-side issues (crashes traced to my PC/console, ISP drops, save corruption outside the delivery window) and the mod team makes the final call on comps.

← Cancel

Ticket received.

The mod team will review and reach out on Discord within 24 hours. You can also check the status under your delivery history — reported deliveries get a small flag next to them until the team resolves.